Illuminate Creations Shopping & Speciality Stores T&C's | Illuminate Creations Illuminate Creations Shopping & Speciality Stores

© 2020 NesraTech Proud manufacturer of Illuminate Creations 061 305 0460            Terms and Conditions

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Thousands of lights sold!

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Payment Options and Shipping

We use PayFast and PayPal as our payment gateway.

We accept the following methods for payments using PayFast.

 

 

 

 

 

 

 

 

 

 

 

 

 

Apply for Mobicred today!

 

It takes 3 - 5 working days to manufacture our night lights.

We use Fastway, Door to Door Courier Services, to ship our Night Lights all around South Africa.

All major cities is R80 per Night Light.

All outlaying areas of South Africa is R120 per Night Light.

We have overnight shipping to all major cities in South Africa.

Please note: Overnight shipping after 3.- 5 working days to manufacture.

For international shipping we have partnered with DHL Express and their rates will be available to you upon check out.

 

Please note: No deliveries to PO Box addresses.

 

Terms and Conditions of Sale

Returns

If you receive your Night Light and it is damaged or not working correctly, please contact us via email or telephone, within 7 working days upon receiving the item, so that we can make the necessary arrangements to replace your item.

If you would like to return the item, please contact us via email or telephone, within 7 working days upon receiving the item, to return it to us. A refund will be granted only if the item is returned in the exact condition it was sent with all the items and in the original, undamaged packing.

 

We do not accept returns on personalized, customized or photo items.

We will not be responsible for return shipping fees should you want to return goods.

Manual returns and collections are allowed after the necessary arrangements have been made.

Please note that there are no refunds for courier fees.

The buyer is responsible for the courier fee charges​ of the returned items. To and from us.

Please note that once the order has be collected by the courier it is the buyers responsibility to track and trace the parcel with the courier. NesraTech - Illuminate Creations will not be responsible for any delivery delays by the courier. NesraTech - Illuminate Creations are not affiliated with the courier companies used to courier orders to buyers.

We offer a 30 day warranty on all our night lights. However, if the item has be tampered with, opened or modified in any way, the warranty lapses.

 

Method of refund will be the monetary ​value of the returned, un-personalized/un-customized light, into the provided bank account within 3 working days of the of the settled return. 

Please note that the Night Light is still an electrical light that works from your house’s main power supply. It is NOT battery powered.

Terms & Conditions

Please allow for 3 to 5 working days, after payment, to manufacture your item.

1. Should you be unsure of the correct shipping fee for your area, please contact us before placing your order. If you select the incorrect shipping option for your area, you will first be required to pay the additional fee for that service.


2. We do not have control over the Couriers, Customs or other service providers and will not be responsible for delays, losses or damage to parcels or their contents

3.Due to the risk of supplying an electrical component, we will not be held responsible for the replacement of any electrical item found to be

used out of normal parameters. All items will be fully tested and checked as fully functional before dispatch.

4. We will not be responsible for return shipping fees should you want to return goods.

5. Collections are allowed after the necessary arrangements have been made.

6. If you do not agree with these Terms and Conditions, please do not buy.

Please note that the Night Light is still an electrical light that works from your house’s main power supply. It is NOT battery powered.

Privacy Policy

1. INTRODUCTION

NesraTech recognises the importance of protecting the personal information that you (“the User”) provide to us. Therefore, we have put together, and endevour to follow this policy that respects and addresses that.

2. INFORMATION COLLECTION

2.1 NesraTech collects information from the User at several different points on the Site. NesraTech is the sole owner of the information collected on NesraTech‘s web site (“the Site”). We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

2.2 Consent to collect information can be express (eg. signing an agreement) or implied (eg. if the User is given an opportunity to opt-out of a specific form of information sharing, but chooses not to do so, NesraTech implies that the User chooses to share this information with us).

2.3 NesraTech processes personal information on web hosting servers which may not be in your present country.

3. INFORMATION WE COLLECT

In the course of service provision to the User we may collect certain forms of information. The types of information that we may collect are detailed below:

  • Information you provide – When you register for an account on NesraTech by completing the appropriate form, we ask you for personal information (such as your name, email address and phone number). We may combine the information you submit under your account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our service.

  • Financial Information – In the course of providing a service to you, NesraTech may ask for financial information (Bank account details, credit card details etc.). Such information will be treated with the upmost privacy, will be stored encrypted on our systems, will only be communicated across a secure link and will not be provided to any third parties except where necessary to provide NesraTech‘s service to you.

  • Cookies – When you visit NesraTech, we may send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences or storing session information. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, this is not advised as some features (and indeed our service itself) may not function correctly if your cookies are disabled.

  • Log information – When you use NesraTech, our server automatically records information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

  • User communications – When you send email or other communication to NesraTech, we may retain those communications in order to process your enquiries, respond to your requests and improve our services.

  • Links – NesraTech may present links in a format that enables us to keep track of whether these links have been followed and who followed them, either on the web site or in electronic communications. We use this information to improve the quality of our service, customized content and advertising.

  • Other sites – This Privacy Policy only applies to NesraTech. We do not exercise control over any third party sites who we have partnered with to deliver a service to you. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, over which NesraTech has no control.

4. HOW THIS INFORMATION IS USED

4.1 NesraTech collects user information for the purposes described below:

  • Providing a service to our users, including the display of customized content and advertising

  • Auditing, research and analysis in order to maintain, protect and improve our service

  • Ensuring the technical functioning of our equipment and resources

  • Developing new services

4.2 While mostly this information will be used to provide a service to our users, it may also be used to provide our own services.

4.3 We will not collect or use sensitive information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

5. COMMUNICATIONS

5.1 NesraTech may send the User, site and service announcement updates on an irregular basis. Users are not able to unsubscribe from service announcements, which contain important information about our service.

5.2 On occasion NesraTech will email newletters to provide the User with information that we think the User will find useful, including information about new products and services. We might also contact the User by email to see if the User is interested in participating in market research regarding NesraTech. We may also contact the User by email to respond to customer-service complaints that the User has submitted, to address a problem affecting the User’s use of the service or to verify the User’s account information if the User submits a password request.

6. INFORMATION SHARING

6.1 NesraTech may share aggregate demographic information with our advertisers or information collection companies, but will not reveal any personally identifiable information in these instances. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We may also partner with third parties to provide specific services. When the User signs up for these services, we will share the information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

6.2 NesraTech may share a User’s contact information with other registered Users for the purposes of resolving support queries relating to NesraTech or the service provided to a User by another User. This contact information includes, but is not limited to, name, surname, email address and phone number. Typically, this would be providing a buyer’s contact details to a seller or vice versa, where NesraTech has the necessary information to assist, but cannot actually resolve a support query.

6.3 We will not voluntarily disclose any information about individual users, except as described in this Privacy Policy, or to comply with applicable laws or valid legal process, or to protect the rights or property of NesraTech or others, to assist our email vendor with resolving complaints about unsolicited email, or as otherwise described in this Privacy Policy.

7. DATA INTEGRITY

NesraTech processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary and possible.

8. INFORMATION SECURITY

8.1 We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. The servers that we store personally identifiable information on are kept in a secure environment.

8.2 We restrict access to personal information to NesraTech employees who need to know that information in order to operate, develop or improve our services.

9. ACQUISITION OR MERGER

It is possible that NesraTech and/or any of our assets may be acquired in an acquisition or a merger. In such a transaction, customer information may be transferred to the acquiring entity. While we will endeavour to require the successor company to maintain this Privacy Policy, we cannot guarantee that this policy will remain in effect after such a corporate action.

10. NOTIFICATION OF CHANGES

10.1 This policy may be revised over time as new features are added to the Web site and/or as changes are required due to changing circustances. We will post our new Privacy Policy, along with the date of its last revision, prominently so that the User will always know what information we gather, how we might use that information, and whether we will disclose it to anyone.

10.2 NesraTech is, however, under no obligation to inform the User of such changes when they happen, although it is assumed that any changes will be minor and will not fundamentally impact the User. Should the change be deemed by NesraTech to be significant, we will endevour to inform the User of these changes through whatever means we deem necessary (banner on home page, email notification etc.) in a timely manner.

11. CONTACT INFORMATION

If the User has any questions about this Privacy Statement or about NesraTech‘s information collection practices, please contact us at illuminate@webmail.co.za

12. TERMS

12.1 The terms “The User” and “User” are used interchangeably and refer to all individuals and/or entities accessing this web site for any reason whatsoever.

12.2 The terms “we” and “NesraTech” are used interchangeably and refer to NesraTech itself and all individuals and/or entities acting directly on behalf of NesraTech.

All the above is available upon checkout and buyers have to accept these terms and conditions before purchase.